Responsible Gaming at NekoLuck Casino
Gaming should be entertaining and enjoyable. We provide tools and resources to help you maintain control and play responsibly.
Our Commitment to You
NekoLuck Casino believes that gaming should always be a form of entertainment, not a way to make money or solve financial problems. We're committed to providing a safe gaming environment with comprehensive tools to help you stay in control.
Available Control Tools
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much you can add to your account.
Changes: 24-hour cooling period
Loss Limits
Define maximum losses over daily, weekly, or monthly periods to protect your bankroll.
Changes: 24-hour cooling period
Wager Limits
Restrict the total amount you can wager over specific time periods.
Changes: 24-hour cooling period
Session Reminders
Receive notifications about how long you've been playing to help manage your time.
Frequency: Customizable intervals
Cooling-Off Period
Take a short break from gaming. Choose from 24 hours, 7 days, or 30 days.
Early removal: Not available
Self-Exclusion
Exclude yourself from the casino for 6 months, 1 year, or permanently.
Early removal: Not possible during period
Recognizing Problematic Behavior
Problem gambling can affect anyone. Be honest with yourself and watch for these warning signs:
Financial Warning Signs
- ⚠️ Spending more than you can afford to lose
- ⚠️ Chasing losses by gambling more
- ⚠️ Borrowing money to gamble
- ⚠️ Neglecting bills or financial obligations
- ⚠️ Hiding gambling expenses from family
Behavioral Warning Signs
- ⚠️ Gambling for longer than planned
- ⚠️ Feeling restless or irritable when not gambling
- ⚠️ Using gambling to escape problems or feelings
- ⚠️ Lying about gambling activities
- ⚠️ Neglecting work, family, or relationships
If you recognize these signs in yourself or someone else
Don't wait to seek help. Early intervention makes recovery easier.
Problem Gambling Self-Test
Take our confidential self-assessment quiz to evaluate your gambling behavior. This tool is based on clinically validated screening methods.
Results are not stored and are for your personal awareness only
Professional Support Organizations
If you're concerned about your gambling, professional help is available. These organizations provide free, confidential support:
Problem Gambling Institute of Ontario
Phone: 1-866-531-2600
Website: problemgambling.ca
Services: 24/7 helpline, counseling referrals, online resources
Gamblers Anonymous Canada
Website: gamblersanonymous.org
Services: Support groups, 12-step program, peer support network
ConnexOntario
Phone: 1-866-531-2600
Email: [email protected]
Services: Referrals to local treatment services, information resources
Responsible Gambling Council
Phone: 1-888-391-1111
Website: responsiblegambling.org
Services: Education, prevention programs, research resources
Crisis Support: If you're in immediate distress, call the Canada Suicide Prevention Service at 1-833-456-4566 (24/7)
How We Can Help
NekoLuck's support team is trained to assist with responsible gaming concerns. We're here to help you access the tools and resources you need.
We Can Assist With:
- ✓ Setting up deposit, loss, or wager limits
- ✓ Activating cooling-off periods
- ✓ Processing self-exclusion requests
- ✓ Providing information about support organizations
- ✓ Reviewing your account activity
Contact Support:
- Live Chat: Available 24/7 in your account
- Email: [email protected]
- Phone: Available in account area
All responsible gaming inquiries are handled confidentially and with care.
Frequently Asked Questions
How do I activate a deposit limit?
Log into your account, navigate to Account Settings > Responsible Gaming, and select "Deposit Limits." Choose your time period (daily, weekly, or monthly) and enter your desired limit. The limit takes effect immediately, and any increases require a 24-hour cooling period.
Can I reverse a self-exclusion?
No. Self-exclusion periods cannot be reversed or shortened once activated. This is a protective measure to ensure you have time away from gambling. If you selected 6 months, you must wait the full duration before your account can be reopened.
What happens to my balance during self-exclusion?
Your account balance remains safe and accessible once the self-exclusion period ends. If you need to withdraw funds during exclusion, contact our support team. We'll process your withdrawal while keeping your account excluded from gambling activities.
Will using responsible gaming tools affect my account?
No. Using responsible gaming tools will not negatively impact your account status, bonus eligibility, or VIP benefits. We encourage all players to use these tools proactively to maintain healthy gaming habits.
Your Wellbeing is Our Priority
If you have any concerns about your gambling or need help accessing our responsible gaming tools, our team is here for you.
Contact Support Team